| services & policies from sezyou! |
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| > Our Pledge To You -- Satisfaction Guaranteed |
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| SHOPPING NOTE: To continue shopping sezyou from the checkout page, click your back button. The Keep Shopping button takes you to our sister itssewperfect.com home page. There is a link there back to here:) |
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| Your satisfaction is our number one priority. Consistently offering high-quality merchandise at Our Better Buy price is our commitment to you. And so there are only pleasant surprises when your order arrives, we inspect your merchandise one last time before it's shipped, and double-check your personalization request for accuracy. |
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| > Return/Exchange Policy |
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| Return Policy on Non-Personalized Items -- Items that have not been personalized, and have not been used, may be returned if you notify us within seven (7) days of receiving your order. (See Return Procedures below.) Upon receipt of your returned merchandise, we will provide a full refund of your purchase price (and applicable taxes for residents of Illinois). Please note that shipping charges are not refundable. Also note that if one item in a set is personalized, you cannot make a partial return on the non-personalized items in that set. |
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| Exchange Policy on Personalized and Non-Personalized Items -- We do not offer refunds on personalized or customized items. Personalized items may be exchanged for same item, only if they are damaged during shipment or if we have made an error in spelling. Damaged non-personalized items also may be exchanged for same items. We will replace damaged or incorrect merchandise after it has been returned to us. (See Return Procedures below.) There will be no charge for the cost of shipping the replacement item. NOTE: If an item is no longer available, we may offer you a comparable item or refund your money. |
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| messenger bags |
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| Return/Exchange Procedures - How to Contact Us -- To return/exchange an item, first send your original purchase order number via e-mail to returns@itssewperfect.com. (If you prefer, call us at 1-847-945-4258 during our regular business hours of 8:00 a.m. to 5:00 p.m. CST, Monday - Friday.) Please provide the reasons for the return or exchange. We will provide you with a return/exchange authorization number so you can ship the product at our expense. |
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| Send merchandise to the following address: SpoolDesign 1427 Stratford Road Deerfield, IL 60015 |
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| > Order Processing and Personalization Time |
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| For personalized items, allow 2 to 4 days for monogramming and processing. Depending on the time of day that you order, non-personalized items can ship same day or next day. Our order processing department is open Monday - Friday, 8:00 a.m. to 5:00 p.m. (CST) . Orders are not processed or shipped on most weekends or holidays. NOTE: Items ordered together may be delivered separately. |
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| field bags |
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| >Order Status and Tracking |
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| We will notify you when your package ships, to the e-mail address you provided when ordering. You will have a USPS tracking number so you can check on the status of your order in shipment. |
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| > Shipping Options and Delivery Times |
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| After you have clicked Order Now, you will have the option of choosing either Ground (USPS Priority Mail) or Air (USPS Express Mail). Shipping charges are based on weight and calculated automatically in the shopping bag after you select a shipping method (Ground or Air) and click continue. Note that items shipped in over-sized boxes will be marked as such and shipping charges will be calculated according to over-sized status and not by weight. |
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| wildlife bags |
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| Choose Ground and you're choosing USPS Priority Mail -- It's our new economical option and surprisingly fast! On average, orders should arrive 2 to 3 days after order processing is completed. Including processing time for personalized items, most shipments arrive 4 to 7 days after ordering. |
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| Choose Air and you're choosing USPS Express Mail Guaranteed Next-Day and Second-Day Delivery Nationwide. For personalized items, allowing one day for expedited processing, most orders will arrive the second business day after ordering. Note that USPS Express Mail is Guaranteed Next-Day or Second-Day Delivery Nationwide. Next-Day delivery is guaranteed by noon or 3 p.m. to many U.S. destinations. Second-day delivery can apply to Alaska, Hawaii and some rural areas in the continental United States. If your order must arrive next day and you are located in an outlying area, please contact us at shipnow@itssewperfect.com and we will provide Express Mail delivery time to your shipping address. |
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| zodiac bags |
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| Rush Deliveries -- If you require next-day delivery on any order, personalized or non-personalized, e-mail us at shipnow@itssewperfect.com and we will accommodate you as best we can. |
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| > Merchandise and Availability |
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| Although we do our best to anticipate product demand, there may be times when we are out of stock. If an item you have ordered is out of stock, we will notify you immediately and provide our best estimate for receiving a new shipment and processing your request. You may choose to cancel your order or request a back-order. If you request a back-order you will not be charged until your merchandise ships to you. |
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| For Mom, Grandma, Auntie...Her Favorite Things Tote Bags |
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| > Payment Methods, Taxes and Receipts |
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| Payment Methods -- itssewperfect.com accepts Visa, Master Card, American Express and Discover cards. |
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| Sales Tax -- All states except Illinois are tax-exempt. Since our offices are in Illinois, orders that are shipped to residents within the state of Illinois will be assessed a sales tax of 6.25%. |
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| Your Receipt -- Many of itssewperfect.com's customers are gift buyers. Therefore, our policy is to never include the receipt with your order. Instead, a receipt is instantly e-mailed to your e-mail address as soon as the purchase is complete. The receipt contains all necessary information regarding your order. |
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| > Your Transaction Is Secure |
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| Secure Internet ordering 24/7 |
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| Your transaction is handled with the utmost security. To prevent unauthorized access and to ensure the proper use of information, we have put in place the most secure online processing services and managerial procedures to secure the information we collect online. Itssewperfect.com uses Paymentech to process your transaction. Paymentech authenticates every single transaction and requires them to be encrypted using industry-standard SSL encryption. Secure server software (SSL) encrypts all information you provide on our form before it is sent to us and during the transfer. The information is then placed behind a “firewall”; and stored encrypted in a secure location (Paymentech) which protects it against unauthorized access. |
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| Shipping via USPS |
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Take me back to baby! |
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| > Errors, Inaccuracies and Color Reproduction |
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| Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is free of human error or errors resulting from computer hardware or software glitches. This site may contain typographical errors, inaccuracies, or unintentional omissions, some of which may relate to pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause. |
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| Errors Specific to Pricing -- We work hard to ensure the accuracy of our pricing, but despite our best efforts, pricing errors may occur. If an item's correct price is lower than our stated price, we will charge you the lower amount when we ship your order. If an item's correct price is higher than our stated price, we will, at our discretion, contact you before shipping. If we are unable to contact you after 14 days we will cancel your order and notify you of such cancellation. |
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| Color Reproduction -- While we strive to match your final product to the screen as much as technology allows, the color of your final product may vary from the color viewed on your screen. Color may vary due to how your monitor is calibrated, which web browser you are using, and the inherent differences when looking at a monitor (color created from a direct light source) versus looking at your product (color composed of the reflection of a light source off your product). |
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| > Copyright, Trademarks and Web Site Use |
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| Copyright -- The following elements of this Web site are the property of SpoolDesign, or our suppliers, and are protected by United States and international copyright laws: All text, graphics, logos, button icons, images, and data compilations -- both individually and as they are compiled on the site. |
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| Trademarks -- All trademarks that appear on this site are the property of their respective owners. |
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| Web site Use -- You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to shopping and placing an order with itssewperfect.com. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking to this Web site, are strictly prohibited. |
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| > Link Exchange Disclaimer |
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| itssewperfect.com is not affiliated with companies or organizations listed on our links pages and cannot expressly recommend or endorse their products or services. We are not responsible for these companies, their practices, products or the content of their websites. |
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| Welcome to itssewperfect.com Privacy Policy |
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| Messenger & Field Bags Personalized For You! |